Support that investigates like an engineer.
Holly reads the ticket, looks up the customer, and checks your errors, analytics, docs, and code. Then she drafts a reply you can send — or escalates when the evidence is not there.
Works with the tools you already have
She works the ticket the way a support engineer would — with your tools, not a guess.
Holly is not a helpdesk and not a docs chatbot. She investigates customer-specific problems, then proposes a reply or an escalation.
Investigate with your stack
Connect the tools you already use — helpdesk, errors, analytics, issues, docs, and data. Holly picks what the ticket needs and keeps credentials out of the model.
Drafts you approve
Holly writes an internal note and a customer-facing draft. Sensitive actions stay behind policy and approval — she proposes, your team decides what goes out.
Built for technical support, not canned answers.
The same harness you would trust an engineer with: evidence, policy, and a paper trail.
Evidence over guesses
Facts come from tools. If the record is missing, Holly says so and asks a human — she does not invent a fix.
Company skills and policy
Teach her how your product works and how you talk to customers. Instructions and skills stay scoped to your team.
Notes for the operator
Every run leaves a decision, the why, and a suggested reply — so a teammate can pick up the thread in seconds.
Learn from past tickets
Run Holly against your historical support work. See what she already handles, where she fails, and what to teach next.
Stays in your helpdesk
Holly is not a replacement inbox. She works the conversations you already have, then writes back through the same channel.
Tenant-safe by default
Credentials never enter the prompt. Holly never chooses the tenant. Every sensitive action is authorized before it runs.
How a ticket moves through Holly.
A customer writes in. Holly investigates like an engineer on the case. Your team approves the draft, or takes over when she escalates.
She reads the conversation, resolves the customer, and uses connected tools until she has enough evidence to act.
She posts an internal note and a customer-facing reply grounded in what she found — including public docs when they actually answer the question.
You send, edit, or escalate. Policy blocks the actions she should not take on her own.
Questions & answers
Ready to put an engineer on the queue?
Request access to Holly. We will connect your helpdesk and tools, then show you how much of your past support she can already do.