Take investigation off the support queue.
Holly exists because technical support is mostly engineering work wearing a ticket number. Looking up the customer, checking the error, reading the thread, writing the reply — that loop is teachable, measurable, and too expensive to keep doing by hand.
How we build Holly.
The product is an agent. The company is the harness around her — tenancy, tools, policy, and a way to tell if she is actually getting better.
Evidence first
Holly has to determine what happened for this customer. Ranked search hits are candidates, not answers. If the facts are not there, she escalates.
Models propose. Infrastructure authorizes.
The model never selects the tenant or sees raw credentials. Sensitive actions go through policy and approval before they run.
Measure her against real work
Past tickets are the curriculum. We score whether Holly investigates correctly on her own — without being shown how the operator originally solved it.
Work with Holly.
If your support team is already doing engineering investigations, we would like to put Holly on a slice of that queue.