Skip to content
See Holly work

AI customer support with Linear

Holly is an AI support agent for your existing Help Scout or Fernand help desk. It checks Linear for known bugs and feature requests, links customer conversations to related work, and creates issues when new work is needed.

Your team gets the findings and a link to the customer conversation. With Cursor connected and a GitHub repository selected, Holly can launch a Cursor cloud agent after your approval to prepare a proposed fix pull request for engineering review.

Connect LinearSign in to Holly
Illustrative workflow showing Holly investigating a failed CSV export, then creating a Linear issue with the findings and a support conversation link.
An illustrative support investigation and Linear handoff, using example data.

What Holly can do with Linear

  • Check known bugs and feature requests

    Holly searches Linear for related work and reads the issue status. It uses that context alongside your connected docs and systems to investigate reported bugs and questions about what your product can do.

  • Link customers to the work already tracked

    When an existing issue matches the reported bug or feature request, Holly can attach the original support conversation. Engineering can see the customer context without another issue for the same work.

  • Create issues with the investigation included

    When new work is needed, Holly can create a Linear issue in your selected team. Bugs arrive with the findings from connected systems. Feature requests include what the customer asked for. Both link back to the support conversation.

  • Prepare a fix pull request for review

    With Cursor connected and a GitHub repository selected, Holly can launch a Cursor cloud agent after your approval. When the agent produces a fix pull request, Holly attaches it to the Linear issue so engineering can review the proposed change.

Connect Linear to Holly

Customer conversations stay in your help desk. Linear gives Holly the issue context and a place to hand off work that needs engineering.

Follow Ben Robertson as he connects Linear to Holly Support, an AI support agent for your existing help desk.

Watch on YouTube

  1. 1. Open Linear in Connections

    Sign in to Holly, select your workspace, and open Connections. Choose Linear. You need an Admin or Owner role in your Holly workspace to manage connections.

  2. 2. Authorize your Linear account

    Select Connect with Linear and approve access to the Linear workspace you want Holly to use. Your Linear account must have access to the team and issues you want Holly to work with.

  3. 3. Choose a default team

    In Default team, choose the Linear team Holly should use for issue searches and new issues. Save with the button labeled Use followed by your team name. To switch teams later, select Change. Select Test connection in the page header to check the connection and team configuration.

  4. 4. Set permissions for Linear tools

    On the Linear connection page, find the Tools section. Turn on issue search, issue creation, and conversation linking as needed, then choose which actions require approval. To allow write actions without approval, a workspace Owner must also turn on Live writes. That setting applies to every connection.

  5. 5. Optionally connect Cursor for fix pull requests

    In Connections, connect Cursor and GitHub, and select the GitHub repository for fixes. On the Cursor connection page, enable the fix-launch tool in its Tools section. Holly must first create or link a Linear issue during the investigation. Each fix launch requires approval, even when Live writes is on.
Need a help desk connection first? Follow the Fernand guide or the Help Scout guide.

Before you connect Linear