Could AI take your next support hire?
Find out whether your support stack gives an agent enough context, access, and control to investigate real customer problems and resolve them — not just answer questions from your help docs.
- 18 questions
- No integrations required
- No ticket access
- See your score before entering your email
Measure your operating environment, not your AI enthusiasm.
Easy questions get answered by docs, chatbots, or a support rep. The tickets that need investigation still pile up for a founder or an engineer, who then starts from scratch. This assessment asks whether an agent could take that work.
- 1Understand the product and policies
- 2Observe what happened
- 3Investigate across systems
- 4Take useful actions
- 5Participate in support and engineering workflows
- 6Act within controlled permissions and verify outcomes
A thin environment means the agent can answer things, but someone still has to investigate everything. A strong environment means an agent has enough context, access, tooling, and guardrails to investigate and resolve real issues.
This is a directional, self-reported readiness assessment. It does not estimate what percentage of tickets can be automated, and it does not predict headcount savings. A lower score does not mean Holly cannot help. It means she should start by investigating and preparing the work for a person.