Can we use another AI support agent and keep our Help Scout inbox?

Yes. Holly works with your existing Help Scout conversations. It can read the conversation and customer context, add internal notes, and reply in the same conversation. Your team keeps Help Scout as its help desk.

Can we review replies before customers see them?

Yes. You can require approval for customer replies and other actions. Approved replies can either be sent directly or saved as drafts in Help Scout for a teammate to review and send, depending on your delivery setting.

What happens when a ticket needs an engineer?

Holly prepares a handoff with the customer context, the evidence it found, and the recommended next step. Your engineer can continue from that investigation. Issues that need human judgment stay with your team.

How much does Holly cost for Help Scout?

See Holly's pricing page for current plans and investigated-ticket allowances. Help Scout is a separate service. Your Holly plan covers the investigation work, with actions controlled by your permissions.

AI support for Help Scout

Holly is an AI customer support agent for founder-led and small B2B SaaS teams using Help Scout. It works in your existing inbox, investigates customer issues across the systems you connect, takes the actions you authorize, and replies in the same conversation.

Give Holly the tickets that still need a founder or an engineer to figure out what happened.

See Holly work Get started

When the answer isn't in your help docs, Holly keeps going.

A customer asks about a missed payment, an account discrepancy, or an error. Holly reads the Help Scout conversation and investigates the relevant systems you have connected. Its internal note brings the findings back to the conversation your team already uses.

Holly can prepare a reply, send it when authorized, or hand the work to your team with the evidence and remaining questions explained. You decide which actions require approval.

A real Holly billing investigation

At ColorBliss, a customer asked why a subscription payment had not been collected. Holly found the failed payment attempt, verified the last successful payment, and confirmed that the account was past due.

The evidence did not establish a more specific failure reason. Holly replied with the verified situation and the next step.

How that work fits Help Scout

Help Scout holds the customer conversation. With Stripe connected, Holly can check the billing evidence behind the question. It can record what it found as an internal note, then prepare or send the reply according to your approval and delivery settings.

For a product issue, connect the sources your team would check, such as Sentry for errors or GitHub for code context. Each connection gives Holly a specific place to investigate.

When engineering is needed, Holly can create or link a Linear issue with the investigation included. With Cursor connected and a GitHub repository selected, it can launch a Cursor cloud agent after your approval to prepare a proposed fix pull request. Follow the Linear integration setup for the connection and approval requirements.

Help Scout AI alternatives without moving your inbox

Holly works in your existing Help Scout inbox, so you can evaluate another AI support agent while keeping your help desk. Compare it with Help Scout's native AI on tickets that need current billing or error evidence and actions your team has authorized.

Start with Help Scout's own AI

If your team wants help writing replies, Help Scout Copilot drafts from past replies and your help center for a teammate to review. For automated answers, Scout, the built-in agent in Envoy, answers from connected knowledge sources and escalates to your team. Those options may cover the work you need without adding a separate agent.

As of November 3, 2026, Help Scout's Envoy page lists Scout's Apps connections and email channel as coming soon. Confirm current availability for your channel and the account data your tickets require before choosing.

Evaluate the work behind the reply

Use the free six-scenario evaluation worksheet to compare agents on the same tickets. For a failed payment, require the correct customer, the payment attempt, and a reply limited to verified facts. Reject an action approval and confirm the account stays unchanged. When evidence is missing, inspect what reaches the human.

Record review time and each vendor's billed units alongside the outcome. Holly's investigated-ticket plans and another vendor's resolved-conversation charges may count different work. For another option with a documented Help Scout connection, read the eesel AI alternatives guide.

Connect your inbox. Decide where Holly can act.

Connect Help Scout and select your inboxes
Create your Holly account, authorize the Help Scout connection, and select the inboxes Holly should work in.
Connect the systems you investigate in
Add the systems relevant to your tickets, such as Stripe for billing or Sentry for errors. Help Scout provides the conversation. The other connections provide evidence about what happened.
Review the work before expanding permissions
Set which actions require approval. Review the investigation and proposed reply, then decide which actions Holly can take automatically. You can also have approved replies saved as Help Scout drafts for a teammate to send.

Comparing agents for your existing inbox? Our Intercom Fin alternatives guide covers Help Scout compatibility, billing, and approval controls.

Want to check your stack first? Use the agentic support readiness assessment to review the context, access, and controls an agent would need.

Still choosing an agent? Read the comparison of AI support agents for small SaaS teams, including Holly and eesel's Help Scout connections, action controls, and costs.

Before you connect Help Scout

See what Holly could handle in your Help Scout queue.

Bring a ticket that still ends up with you. We can walk through what Holly would need to investigate it.

See Holly work View pricing